Vacation Consultants of America

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Cruises

•	I am unsure of how my name and my traveling companion's name appears on our Proof of Citizenship. Is it acceptable to book our trip now and update our names at a later date?
•	Can I use my debit card to purchase my cruise?
•	Is it possible to use multiple credit cards for payments online?
•	If my cruise payment may be pending approval for several days, how will I know if it is not accepted?
•	How will I know when my final payment is due?
•	I received an error stating that you were 'unable to return the special services for this cruise'. If I continue, is there any way to apply the special services at a later date?
•	My computer crashed near the end of the online process, is my reservation confirmed?
•	I received an error stating that you would not be able to hold my selected stateroom due to availability or connectivity problems. What do I do now?
•	My internet service provider disconnected me during the reservation process. How will I know if my reservation is confirmed?
•	Can I allow someone else to use my login?
•	Can I book a reservation for someone other than myself?
•	Is it possible to purchase additional amenities, such as cruise line transfers or pre and post hotel stays, online?
•	Is it possible to book multiple staterooms online?
•	How will I know that my reservation is confirmed?

Flights

•	Can I reserve a seat assignment?
•	How do I request special meals and other accomodations?
•	Can seniors recieve a discount?
•	What are the restrictions on last minute bookings?
•	What is a valued airline?
•	What is an E-Ticket?
•	Can I receive a paper ticket?
•	Why do you charge a service fee?
•	Are taxes included in the price of my fare?
•	Is my ticket refundable or transferable?
•	What are the fees for changing my ticket?
•	Is there any type of cancellation insurance available?
•	What is a back to back ticket?
•	Should I still check in?
•	What is required when I check in?
•	What is a schedule change?
•	What are the luggage limitations?
•	Can I fly stand-by?
•	Do I have to pay full fare for an infant?
•	What type of customer service is offered?

Hotels

•	Is it safe to use my credit card?
•	What types of credit cards are accepted for guarantee / deposit?
•	My credit card number is correct but the hotel is not accepting it. Why?
•	Can I specify where I would like my room to be located?
•	Is the room rate per person or per night?
•	What about the special discounts?
•	I should recieve a discounted rate. How do I do this?
•	Is there a waiting list for sold out hotels?
•	How do I cancel a reservation?

Cars

•	What is Estimated Rental Price?
•	Are there special taxes for car rentals outside of the United States?
•	Are taxes and insurance included in the quotes rate?
•	What is the difference between base rental rate and total charges?
•	What are CDW, PAI, TPI, VAT, VLF and airport taxes? Do I have to pay them?
•	Will I need a credit card in my name to rent a car?
•	How old do I have to be to rent a car?
•	Do I need a foreign drivers liscence?
•	Are car accessories available?
•	Can I modify/change an existing reservation?
•	Is there a shuttle service to my car rental?
•	Will I receive the make/model of car I have reserved?
•	Are there seperate rules for local renters?

Vacation Packages

First Time Cruiser Questions

•	How Long Are Cruises?
•	Where do Cruises Go?
•	Are There Different Types of Cruises?
•	Are All Cruise Ships Similar?
•	Are There Different Classes of Service?
•	Will I Get Bored Aboard a Cruise?
•	What Activities Are There To Do Onboard?
•	Are There Things for my Kids to do?
•	Will I Need a Tuxedo on a Cruise?
•	What About Singles Cruises?
•	Can I Use my Electric Hairdryer / Electric Shaver?
•	What Are the Meal Times on a Cruise?
•	Is Cruise Dining as good as I have been told?
•	Can I get a Special Diet on my cruise?
•	What about dining companions � can I sit with my spouse and friends only, or will I have tablemates?
•	Are there non-smoking areas?
•	Can We Celebrate a Special Occasion?
•	Is cruising right for honeymooners?
•	Are we able to stay in touch with the outside world on a cruise?
•	What about tipping on a cruise?
•	Are There Medical Services On-Board?
•	Are There Laundry Services Aboard the Ship?
•	Do Cruiselines Accept Group Bookings?
•	Are There Meeting Rooms on the Ship?
•	Is Motion Discomfort a Problem?